A slip on an icy walkway. A tenant injury claim. A contractor mishap. Real estate risk comes in many forms. Learn what liability exposures to watch for, and how to evaluate if your coverage keeps pace.
Owning or managing real estate can involve responsibilities that extend beyond maintaining the property and collecting rent. A visitor can slip on an icy walkway. A tenant can allege that unsafe conditions caused an injury. A property manager can face a claim related to professional services. Even contractors working on the property can introduce additional liability exposures.
Understanding common real estate risk liability exposures may help owners and property managers evaluate whether their insurance program aligns with the exposures they face.
Key Takeaways
- Real estate owners and property managers can face liability claims involving injuries, property damage, professional services, security, contractors, environmental conditions, and other exposures.
- Regular inspections, documented maintenance procedures, vendor management, and clear tenant communication can help manage certain liability risks.
- General liability insurance may address certain third-party claims, but additional coverage may be appropriate depending on the property and operations.
- Property owners and managers may want to periodically review their risks and real estate insurance as their properties, tenants, services, and business activities change.
What Are Some Common Liability Risks in Real Estate?
Common liability risks for real estate owners and property managers include third-party bodily injuries, damage to another’s property, allegations of inadequate maintenance or security, professional errors, contractor-related incidents, and environmental exposures.
The specific risks vary by property and operations. An apartment building, office complex, retail center, industrial facility, and mixed-use development may each involve different combinations of tenants, visitors, operations, and physical hazards.
Here are examples of real estate risk exposures owners and property managers might want to consider.
1. Slip-and-Fall and Other Premises Liability Claims
One of the more common real estate liability risks is an injury occurring on the property.
Potential real estate risk premises liability hazards can include:
- Wet or slippery floors
- Ice or snow on sidewalks and parking areas
- Uneven pavement or damaged stairs
- Loose handrails
- Poorly lit walkways
- Unmarked exits
- Cluttered common areas
- Defective doors, gates, or elevators
When a third party is injured, the property owner or another responsible party could face allegations that a dangerous condition wasn’t addressed or that adequate warning wasn’t provided.
Routine property inspections and a documented process for identifying and addressing potential hazards can help manage premises liability risk.
2. Inadequate Property Maintenance
Maintenance issues can give rise to liability exposures even if they don’t result in an immediate incident.
Problems involving electrical systems, plumbing, roofs, balconies, HVAC equipment, elevators, fire protection systems, and other building components can potentially lead to injuries or damage.
Preventive maintenance programs can help property owners identify issues before they become more serious. Documentation is important, too. Keeping records of inspections, repairs, tenant complaints, and completed maintenance can provide useful information if a claim occurs.
3. Security-Related Liability
Depending on the property and circumstances, owners or managers may face claims alleging that inadequate security contributed to an injury or loss.
Security risk mitigation measures might include exterior lighting, locks, access controls, gates, cameras, parking facilities, and procedures for responding to reported security concerns.
The appropriate risk management measures depend on a variety of factors including the property’s location, use, history, tenant population, and applicable laws. Owners and managers may want to periodically evaluate security risks and existing measures as circumstances change.
4. Contractor and Vendor Risks
Real estate businesses might rely on third-party contractors for construction, repairs, landscaping, snow removal, security, cleaning, and other services. Those relationships can introduce additional liability exposures. For example, a contractor’s work could cause an injury, damage tenant property, or create an unsafe condition.
Risk management practices can include carefully selecting contractors, using written agreements, defining responsibilities, and verifying that appropriate insurance is in place. Contractual risk transfer provisions, including indemnification and additional insured requirements, may also be appropriate depending on the circumstances and may warrant review by qualified legal and insurance professionals.
One of the more common real estate liability risks is an injury occurring on the property.
One of the more common real estate liability risks is an injury occurring on the property.
5. Professional Liability for Property Managers
Property management involves more than maintaining a physical building. Managers may provide professional services involving leases, tenant communications, vendor oversight, rent collection, property inspections, and other administrative responsibilities.
An owner, tenant, or another party could allege that an error or omission in those services caused a financial loss.
Commercial general liability insurance generally covers claims alleging third-party bodily injury, property damage, and certain personal and advertising injuries, subject to the policy’s terms, conditions, limits, and exclusions. It may not cover claims arising from professional services. Property management firms and real estate companies may therefore want to consider professional liability, or errors and omissions (E&O), coverage is appropriate based on the services they provide.
6. Tenant and Visitor Property Damage
An incident at a property might damage belongings or other property owned by tenants, customers, visitors, or neighboring businesses.
For example, a plumbing problem could cause water damage to a tenant’s property, or work performed in a common area could damage a visitor’s belongings.
Determining responsibility can be complicated and depends on the cause of the loss, lease terms, applicable law, and other circumstances. Clear lease provisions and carefully considered real estate insurance requirements can help establish expectations before a loss occurs.
7. Environmental and Pollution Liability
Some real estate operations may involve environmental exposures that may not be covered under standard liability policies.
Potential concerns might include:
- Mold
- Lead-based paint
- Asbestos
- Contaminated soil or groundwater
- Fuel or chemical storage
- Pollution associated with current or former property uses
Environmental risks can be particularly important when acquiring or redeveloping property. Environmental assessments and specialized pollution liability coverage may be considerations depending on the property and its history. Pollution liability insurance may help address certain environmental exposures that may be excluded or limited under standard commercial general liability and property policies, subject to the policy’s terms, conditions, limits, and exclusions.
8. Fair Housing and Other Tenant-Related Claims
Residential property owners and managers may face liability arising from their interactions with applicants and tenants.
Federal, state, and local laws may apply to areas such as tenant screening, advertising, reasonable accommodations, accessibility, lease enforcement, and eviction practices. Practices that are inconsistent with applicable requirements, or inconsistent application of polices, may create liability risk.
Written procedures, employee training, consistent practices, and guidance from qualified legal professionals can help owners and managers better understand these responsibilities.
How Can Real Estate Owners Manage Liability Risks?
Real estate risk management may include identifying areas where injuries, property damage, disputes, or other losses could occur.
Depending on the property and circumstances, owners and property managers can consider measures such as:
- Conducting regular property and safety inspections
- Responding to identified or reported hazards promptly
- Creating preventive maintenance practices
- Documenting inspections, incidents, complaints, and repairs
- Establishing procedures for snow, ice, and severe weather
- Reviewing security practices
- Vetting contractors and vendors
- Using written contracts and appropriate insurance requirements
- Training employees on safety and tenant procedures
- Reviewing leases and risk-transfer provisions with appropriate professionals
Risk management isn’t a one-time exercise. Renovations, new tenants, changing property uses, added amenities, acquisitions, and new services can all change an organization’s liability exposure.
These measures can help manage liability exposures but cannot eliminate them. Consulting with qualified legal, risk management, and insurance professionals may be appropriate.
What Types of Insurance May Be Relevant to Real Estate Liability Risks?
Commercial general liability (CGL) insurance is often an important coverage consideration for real estate businesses. It may help cover certain claims involving third-party bodily injury, property damage, and personal and advertising injury, subject to the policy’s terms, conditions, limits, and exclusions.
Depending on the business, property and specific exposures, other types of real estate insurance may include:
- Professional liability insurance – may cover certain claims alleging errors or omissions in property management services
- Umbrella or excess liability insurance – may provide additional limits over certain underlying liability policies
- Commercial auto insurance – may provide coverage for vehicles used in property operations
- Workers’ compensation insurance – may provide benefits for or employee work-related injuries or illnesses, subject to applicable law
- Cyber insurance – may provide coverage for certain cyber incidents and data exposures involving tenant, employee, or business information
- Pollution liability insurance – may provide coverage for certain environmental exposures
Coverage needs can differ between a single-property owner and a property management firm overseeing a large portfolio. Policy terms also vary, making it important to consider coverage in light of the specific property, operations and exposures.
Managing Real Estate Risks
Real estate owners and property managers balance physical property risks with responsibilities involving tenants, visitors, employees, contractors, and business operations. A liability claim can arise from an icy sidewalk or a professional services or environmental allegation.
Acrisure professionals can help real estate owners, landlords, and property managers identify potential exposures, explore real estate insurance options, and build a risk management strategy tailored to their operations.
Learn more about Acrisure’s business and insurance solutions for the real estate industry.
This information is for general informational purposes only and the risks and insurance needs of each property owner and property manager will vary based on their specific circumstances.
Frequently Asked Questions About Real Estate Risk
What is premises liability in real estate?
Premises liability generally refers to claims involving injuries or losses allegedly caused by conditions on the property. Examples can include claims involving slippery floors, damaged stairs, inadequate lighting, or other hazards. Whether a property owner or other party is legally responsible depends on the specific facts, circumstances, and applicable law.
Does general liability insurance cover tenant injuries?
Commercial general liability insurance may provide coverage for certain claims involving injuries to tenants, depending on the circumstances and the terms of the policy. Coverage depends on the specific claim and applicable policy terms, conditions, limits and exclusions.
Should property managers consider professional liability insurance?
Property managers may face claims arising from errors or omissions in the professional services they provide. Professional liability insurance may provide coverage for certain types of these claims, depending on the services provided and terms of the policy.
Can a property owner be liable for a contractor’s work?
It may depend on the circumstances. Responsibility depends on factors such as the specific circumstances, contractual arrangements, applicable law, and other factors. Property owners may want to consider contractor screening, written agreements, appropriate insurance requirements, and risk-transfer provisions when hiring outside vendors.
What is the difference between property insurance and liability insurance for real estate?
Property insurance generally addresses certain covered losses involving property the insured owns or has an insurable interest in, such as a building. Liability insurance generally addresses certain claims alleging that the insured is legally responsible for injury or damage suffered by another party. Real estate businesses often consider both insurance types.
How often should real estate owners review their liability coverage?
Real estate owners may want to review their real estate insurance coverages periodically and when meaningful changes occur. Acquiring or selling property, renovating buildings, changing tenants or property uses, adding amenities, hiring employees, or expanding property management services can create new exposures that may warrant a coverage review.


