Managed IT Services (MSP): Experts on Demand

Managed IT services professionals handle your day-to-day technology operations so you can dedicate more time to running your business.

Set, Flexible Costs: An MSP can consolidate your IT expenses into a single, monthly bill. This approach can lead to cost savings compared to employing full-time staff. You can also add or remove services as your business needs change.
Access to Many Experts: By partnering with an MSP, you gain access to a full team of certified pros in security, cloud, and more, rather than relying on a singular technician. MSPs typically use the latest tools and methodologies, which helps close any skill gaps so you can receive enterprise-grade solutions.
24/7 Monitoring and Support: MSPs use a Network Operations Center (NOC) and specialized tools to monitor your systems around the clock. They help detect and resolve issues—often before you even know there’s a problem. Many hacks can happen after business hours, making this 24/7 vigilance crucial for maintaining both security and uptime.
Access to Top-Tier Tools: Because MSPs support many clients, they can typically invest in premium security and management software that may be cost- prohibitive for a single company to purchase on its own.
Improved Security and Compliance: The right MSP will use cutting edge security practices, conduct regular risk assessments and help ensure that businesses remain compliant with industry rules.

Less Direct Control: Partnering with an MSP means trading some control for access to their expertise. Your contract should outline expectations for response times, priorities, and deliverables, often defined in a service-level agreement (SLA). Responses may sometimes feel slower than having staff on-site and you will not always be able to redirect their work on the spot.
Relying on a Partner: Your operational continuity depends on the MSP’s service performance. Choosing the right MSP is important as transitioning to a new provider can be difficult and may temporarily impact your IT.
Communication Gaps: Since an outside team isn’t involved in your company culture, clear communication is vital. If communication isn’t effective, misalignments can happen.
Data Security and Privacy Concerns: You will be entrusting your business’s data to an external partner, so it is vital to choose a reputable MSP that you trust.