September 17, 2021

“FinovateFall” Recap – Acrisure Innovation Chief on Human/AI Balance, Customer Experience 

When it comes to innovation, the larger players do it just as well, according to Acrisure’s Chief Innovation Officer Matt Marolda.

Matt was a featured speaker at this year’s FinovateFall fintech event where he discussed this and other related topics facing the financial services industry, including customer experience trends in the digital era. This year, the event took an innovation-first approach and hosted fintechs, platform players, financial institutions, regulators and investors who are redefining the future of financial services around the world. More than 1,100 people attended in-person as well as virtually.

According to Matt, the discussion and event did well to highlight the innovation abilities of large organizations as well as the oft-cited examples of smaller fintechs. He also believes the event underscored an important part of Acrisure’s approach to innovation – humans + AI is the best path forward for improved customer experience. The key is each half of the equation respecting the other’s contributions – for technologists, this means understanding the power of emotional intelligence and relationships; and for people, that tech and data analytics are here to augment what we can do. 

For more insights from Matt and Acrisure, check out this piece published by PC360: “Insurance innovation: When tech meets humanity.”

Contact Us

Important Information:

For additional information, please visit our website at Acrisure.com. Products or services identified herein may not be available in all jurisdictions. The information and descriptions contained herein (a) are not necessarily intended to be complete descriptions of all applicable terms, conditions, and exclusions of the policies referenced, (b) are provided solely for general informational purposes, and (c) should not be viewed as a substitute for legal, regulatory, or other advice on any particular issue or for any particular reason. The advice of a professional should always be obtained before purchasing any insurance product or service, and you should not rely on the information provided herein for the prevention or mitigation of risks or as a full and complete explanation of coverage under any insurance policy. While the information contained herein has been compiled from sources believed to be reliable, no warranty, guarantee, or representation, either expressed or implied, is made as to the correctness or sufficiency of any representation contained herein.

© Acrisure, LLC. All rights reserved.